shipping policies

shipping companies

Shipments are made to the entire territory of Guatemala through express cargo. Guaranteeing security, coverage and quality of service. So that the purchase reaches you where you are.

Delivery times

Our promise of delivery of products is established in a range of 7 to 10 business days for all destinations.

From what moment does the delivery time begin?

If the payment of your purchase is confirmed on Saturday, Sunday or a holiday, the delivery time is available from the next business day of the confirmation of your payment.

Product Shipment Date

Once your order has been shipped, you will receive an email informing you that it has already been delivered to the carrier.


Monday to Friday from 7:30 a.m. to 6:30 p.m.

Saturdays from 7:30 a.m. to 2:00 p.m.

Sundays and holidays no deliveries are made

Order Status

Many carriers offer the option to track the shipment on their website, only with the tracking number of the shipment you can obtain information about the status of your shipments.

The guide number will be sent by email, once the product is shipped.

Concerns about the delivery of the order

I did not receive my order, what can I do?

If you did not receive your order within the stipulated period, we ask that you please contact:

- The Customer Service line at [ +50222931894 ], option 1 (from Monday to Friday from 8:00 am to 5:30 pm)

- Through our online store, in the customer service chat


Recommendations to take into account when receiving the order

What should I take into account when receiving my order?

You must check the packaging very well and verify that they are in perfect condition in the company of the transporter before signing the guide. In case of evidence of a fault in the packaging, do not receive the product or sign the guide, if you sign without reviewing, you will lose the right to claim.

For the claim to be valid you must keep the original packaging, accessories and manuals; In addition to not showing use.

Keep in mind that you must contact the PBX Customer Service line 2474 4444 within 24 hours of delivery, where you must provide complete and clear information, the advisor will request photographic evidence of the packaging and the product where you will have a maximum of 7 calendar days to send the photographs; otherwise the claim will not be accepted.

Website of the shipping company